Vulnerable Persons Policy

Winrchart LTD will take reasonable and appropriate steps to identify vulnerable customers and take appropriate steps to ensure they are treated appropriately and with dignity.

This policy outlines how we take all reasonable care to identify voters who may be vulnerable, and what action we take if we suspect a person is vulnerable.

Our customer Promise

Detailed below is our general customer promise which cements all our interactions with winrchart LTD and the public. These are the foundations on which our Vulnerable Persons Policy is built on.

Your personal information:

We will always process and store your personal information in line with the GDPR and Data Protection Act (2018).

We will store your personal information securely and only use it for the purposes for which it was given to us – To vote for winrchart competitions.

We will carefully research and train any third party working on our behalf to ensure that they are operating in a way that is appropriate and compassionate.

We will disclose your data if required to by law.

Types of Vulnerability

By vulnerable, we mean those who are lacking the ability, either temporarily or permanently, to make an informed decision on their own.

There are a number of factors which can contribute to vulnerability A particularly frail person

An individual with a mental disorder, including dementia or a personality disorder An individual with a significant and impairing physical or sensory disability

An individual with a learning disability An individual with a severe physical illness

An individual who is homeless

In addition we define an individual as vulnerable in the case of the following factors:

An individual who is experiencing financial vulnerability

An individual with a severely reduced understanding of English

Where an individual is permanently vulnerable – we will flag their record on our database

The following can be classed as temporary vulnerability:

An individual who is experiencing a time of stress or anxiety, e.g. bereavement, unemployment, family breakup, etc.

An individual under the influence of drugs or alcohol

Our promise when engaging with a vulnerable customer

If we think we are dealing with a vulnerable customer, we will act immediately and have provisions put in place straight away.

We will make a record to ensure we adhere to this policy

We will assist in any support or communication and make arrangements for cooling off periods

If we cannot help the customer we will make them aware of any alternative options that will be available to them